rainbow springs

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Please check availability and terms and conditions of booking before completing the on-line form. Your booking will be held for 3 days until your deposit is received. For your convenience we offer a variety of payment methods. If you have any questions please contact us. Please complete the form below, on submission you will be provided with a confirmation reference to enable you review your booking details at any time.

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Yes  (£98/$161 per week)
No 
terms and conditions

T e r m s  &  C o n d i t i o n s

Indian Creek, Kissimmee, Florida

1. Contract definitions and validity

Definitions

Throughout this document, the following terms are used. 'You' means 'Party Leader' as identified on the booking form and to the named party members, hereinafter referred to as 'The Guest'. 'Us' and 'we' and 'our' mean the owners of the property. 'The Property' means 'Rainbow Springs'. 'The Company' means the Management Company contracted by us and responsible for maintaining service level at the property.

Validity

In signing the booking form, the Party Leader signifies that all members of the party agree to be bound by the Terms and Conditions and have given their permission for the Party Leader to make such a declaration on their behalf. The contract will be valid when:

  • The booking form has been completed, signed and dated by you and received by us.
  • We have received the holding deposit, or full payment where the booking is less than eight weeks before the period begins.
  • We have confirmed the booking to you in writing.

2. Booking, holding deposit and payment

You are responsible to us for all payments in respect of the booking other than hire of baby equipment. Reservations will be made definite upon receipt of deposit of £150 (or equivalent at the prevailing rate) per week per booking. We must receive the completed booking form and deposit within 5 calendar days of the provisional booking, or the option may be released The holding deposit is not refundable. The balance of the total amount due is payable no later than eight weeks before the start of the rental period. A reminder will be sent when the balance is due. Should payment not be received by the due date we reserve the right to cancel the booking. You may then be liable to pay cancellation charges as set out on the scale in section 7, below. Full payment at the time of reservation is required for all bookings made within eight weeks of the start of the rental period.

3. Check in

Check in to the Property is at or after 4.00pm on the date of arrival as shown on the Rental Agreement, Booking Confirmation or Registration Form. At the sole discretion of the Company, any Guest arriving before that time may be refused. Where early check in is available, the Guest will pay a minimum $50 directly to the Company. Within 24 hours of arrival at the property, the Guest agrees to complete the Registration Form and return the signed form to the offices of the Company within 1 working day. Failure to return the Registration Form will be deemed confirmation that the Guest accepts the Property as found, and accepts responsibility for all damages or loss found at the Property on departure of the Guest.

4. Check out

Check out is on the date of departure shown on the Rental Agreement and Registration Form, at or before 10.00am. Should the Guest require a late checkout, the Guest must have agreed such a departure time with the Company not less than 72 hours prior to the departure date. If the Company is able to accommodate the request of the Guest, then there is a minimum charge of $50 payable in advance to the Company. In the event that it is found that the Guest has not departed the Property on the date of departure, at the due time, then the Guest will pay a penalty charge of $100.

5. Basis of rental

The Owner offers the Property on a short-term, self-catering, rental basis. The Company provides a complimentary starter pack of toiletries, including soap, toilet paper, trash bags etc. Once these items are used, it is the Guests responsibility to replenish them.

6. Accidental damage waiver

You are required to pay an Accidental Damage Waver (ADW) premium to us prior to arrival. The Party Leader agrees to remain responsible for all loss from the property or its inventory during the Rental Period. The Party Leader must complete and return the Registration Form (provided on arrival) to the Management Company within 1 working day of arrival to protect their ADW from claims made because of accidental damages found during their stay, or within 72 hours following their departure, up to a maximum value of $500. Further, the Party Leader must notify the Company of any damage that occurs during their stay immediately to avoid penalties. Where a guest is found to have brought a pet to the property without prior written permission, a bill of $300 is made to the guest to compensate for additional cleaning requirements, and the guest agrees to pay within 14 days. The Guest agrees that the Company or the Owner can charge additional fees to cover – .

  • Early arrival or late departure charges
  • Loss or breakage of inventory items
  • Non-return of keys
  • Damage to the property or its equipment

Where loss or damage to the property, the inventory or equipment exceeds $500, the Company or the Owner will bill the Guest for the shortfall, and the Guest agrees to pay within 14 days. In the event that the Guest fails to pay any such shortfall, the Company or the Owner reserves the right to exercise any legal remedies to pursue the amount owed from the Guest. Where the Company finds damage or loss to the Property following the Guest’s departure that in the view of the Company, constitutes malicious or wanton damage, the Company reserves the right to notify law enforcement authorities and prosecute, in addition to billing the Guest for the full amount or repair or replacement, and the Guest agrees to pay within 14 days.

7. Cancellation

The Guest may cancel their booking at any time up to or during the Rental Period. You must notify us in writing of your wish to cancel. The date of cancellation will be taken to be the date of receipt of your notice. We will levy the following cancellation penalty related to the Total Rental Fee (amount shown on the Booking Confirmation), according to the following scale:

  • Over eight weeks prior to arrival - Deposit only
  • Between 15 and 30 days prior to the arrival date - 75 percent
  • Between 30 days and eight weeks prior to the arrival date - 50 percent
  • Less than 15 days prior to the arrival date - 100 percent
We regret that we are unable to waive any of the cancellation charges above, whatever the circumstances. We strongly recommend that all guests take out adequate cancellation or vacation insurance through their insurance broker or travel agent.

8. Complaints

We will give you full contact details of our Management Company representative before your departure. We hope that we will never give you cause for complaint. However, if you experience any problems, wish to register a complaint or raise any concerns regarding the property you must contact them immediately. The Company agrees to a Service Level for the remedy of any problems found at the Property, either on arrival of the Guest, or during the Rental Period, as follows. The Company agrees to provide a maximum 4-hour response to remedy problems that, at the sole discretion of the Company, constitute emergencies, which would affect the safety of the Guest. Any problems arising during Rental Period at the Property that do not constitute an emergency as determined by the Company will be remedied during or after the Rental Period, based on the severity of the problem, at the sole discretion of the Company.

9. General safety and comfort

For your party’s safety and comfort, this property is a smoke-free environment and we ask you to respect this by not smoking in any part of the house and within the pool screen enclosure. Use of a barbeque or outdoor grill is not permitted, on any part of the property, including the pool area and the garden grounds. We ask you to be good neighbors during your stay, and to make every effort to secure the home properly against damage and theft.

10. Limitation of liability

The Owner and the Company make all reasonable efforts to provide advice and safety information. This information may be found in the Home-Pack at the property. It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given following arrival at the Property. The Company is willing to provide all further information pertaining to the Property provided the Guest has first read the Home-Pack. In addition:

  • The Company and/or the Owner do not accept liability for equipment failure and/or services in the Property. In the event of failure of equipment, the Guest must notify the Company within 1 working day such the Company may elect to affect a remedy to the failure.
  • The Company and/or the Owner do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. The Company provide information and advice in the Home-Pack to the Guest in an advisory capacity only, with no guarantee or promise of security, even where the Guest makes use of any advice given by the Company or its representatives. In the event that the property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then the Company of the lost or stolen items. The Company will either make good and secure the Property, or will transfer the Guest to another Property, where the original cannot be secured, and this will be the extent of its liability to the Guest under such circumstances.
  • The Company or its representatives may enter the Property at any time, without notice, for the purpose of protection and/or maintenance of the Property. Wherever possible, the Company will provide notice to the Guest prior to such entrance.
  • The Company and/or the Owner accept no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance cover. The Company provides information and advice in the Home-Pack to the Guest in an advisory capacity only, with no guarantee or promise implied.
  • The Guest must ensure that children are supervised at all times. It is the policy of the Company that no children under the age of 18 years are left in rental accommodation un-supervised during the rental period.
  • The Company and/or the Owner do not accept liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners or utility providers.
  • The Company and/or the Owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot or other force majure that may have a deleterious effect on the Guest.
  • Failure to comply with any of the terms herein may, at the sole discretion of the Company, result in the eviction of the Guest from the Property without recompense or refund.

Terms & Conditions








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